10 Tips To Help Collect Past Due Accounts
10 Tips to help you collect debt:
PREPARE: Reviewing the paperwork prior to calling is important. If you know the history of the account, the promises kept/broken and payment history you sound better on the phone. Have all records in front of you, ready for reference.
ATTITUDE: Adopt a straight, professional business-like attitude. You have a contract, you delivered the goods, money is owed, and you have a right to expect payment. Never let it become personal. Don’t yell or raise your voice; and NEVER swear. Don’t threaten; legal action is your recourse.
CONTACT: Make sure you’re talking to the right person. Don’t let the individual brush you off with “You’ll have to talk to the bookkeeper.” Identify the person who will pay the bill. If you cant get through after several calls, tell the secretary that you know your calls are being screened. Indicate the purpose of your call and if necessary give deadlines.
CONTROL: Control the conversation. Keep it focused on the debt and on the repayment schedule. Don’t let the customer sidetrack you with personal history, excuses, etc. Remember, the object of your call is to collect money, or get a commitment, not to become buddies with the customer or win arguments.
FLEXIBLE: Always be prepared to adapt to any situation. Try to think about the kind of customer you are dealing with and work to overcome the obstacle. Be prepared to accept a reasonable payment plan or settlement, and a willingness to deal with a customers circumstances.
NOTES: Always keep detailed, accurate notes of every contact with the account. Probe for further information on the customer. Notes of these contacts will help you in subsequent phone calls, and may be invaluable in litigation. Accurate notes will also help in further credit decisions, or in cases where skip tracing may be needed.
PRODUCTIVE: All call should be brief and to the point. This is a business call, not a social hour. View your efforts on a ratio of time expended to results achieved. A long conversation typically means the customer is stalling you, or trapping you in the buddy syndrome.
PRECISE: Never leave a contact open ended, such as “Well talk next week,” or “Ill send what I can.” Every contact should result in a commitment to payment. A specific amount, by a specific date, even the check number the customer is using to pay the debt.
TIME: The longer an account is held, the less likely it is that it will be recovered. If payment or a payout is not arranged within 90 days, place the claim with a collection agency or start legal proceedings.
PLACEMENT: The best collection agencies do not need to pay money to get your information. Just type in “Collection Agency” to any search engine and pick a firm that ranks organically.
Mallory Megan is employed by a collections agency that works with a debt collection lawyer. Also, she writes stories on business and finance, the credit industry and collections agencies.